Bad Service with hidden costs

<p>I have a car loan with ABSA. I am trying the last few day to change the debit order date. I cannot access my account details to try do it online. Also difficult to get hold of a HUMAN to actually asssist. Eventually got through today to talk to a consultant. She said I must phone again on the 25th to change it but I must be aware of an extra ongoing cost of at least R40 a month because I am changing the debit order date. My argument is that this is a once off effort to change the date for my debit order. She said no, I am chaning the contract details so they will take R40 extra each month going forward. Oh my word! Easy way for ABSA to ***** people's money!!! So glad I do not have a personal bank account with these *******! I am so dissappointed. Also no customer service. :-(</p>