Bad service with ***** case

About three weeks ago three ********** transactions went through on by Absa debit card. Although the bank was very quick to respond and open a ***** case, I've received not a single call from from the ***** department regarding the status of the case. I've tried to follow up multiple times and even received the number of the agent who is responsible to investigate this issue, but this number is either busy or there is no answer. <br> <br> In my opinion the way they've handled this case is unacceptable. A lot of money was ****** and it feels that Absa does not care. I no longer feel safe banking at Absa and will therefore move to a different bank who is cable of providing a service as soon as possible. I will also advice anyone in the future to think twice before choosing Absa as their bank.