ND
Nhloniephoh D
1 reviews | Active since Sept 2022
28 Sept 2022, 12:16
Bad Service we received from Absa Greenstone. (Small Business consultant)
Me and my Business partner we went to Absa Greenstone to activate a business account switching from Nedbank because of benefits and services . The person who assisted us on Small business didn't have time to help instead she had a negative energy aswell made it impossible for us to have a business account with Absa. The only thing she cared about was unlimited gossip with her colleage ..
How do you allow people who came to give you business to leave without proper information, she didn't even want us to email the required documents because she cared about gossip but not the service we needed. I'm disappointed on the behavior we got from the small business consultant
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Replies (2)0
Replies (2)
Absa's replyOfficial
28 Sept 2022, 13:39Dear Nhloniephoh Dlaminie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply28 Sept 2022, 13:39
Official
Dear Nhloniephoh Dlaminie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
04 Oct 2022, 15:25Dear Nhloniephoh Dlaminie
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
The matter was referred to our Business banking department for investigation and feedback.
Our office, as well as our business bank department, were unable to reach you telephonically to discuss your complaint.
We attached herewith a communication from the business bank.
Please contact Mark Du Toit on ***, when you are available to discuss your complaint.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
The matter was referred to our Business banking department for investigation and feedback.
Our office, as well as our business bank department, were unable to reach you telephonically to discuss your complaint.
We attached herewith a communication from the business bank.
Please contact Mark Du Toit on ***, when you are available to discuss your complaint.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply04 Oct 2022, 15:25
Official
Dear Nhloniephoh Dlaminie
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
The matter was referred to our Business banking department for investigation and feedback.
Our office, as well as our business bank department, were unable to reach you telephonically to discuss your complaint.
We attached herewith a communication from the business bank.
Please contact Mark Du Toit on ***, when you are available to discuss your complaint.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***8.
The matter was referred to our Business banking department for investigation and feedback.
Our office, as well as our business bank department, were unable to reach you telephonically to discuss your complaint.
We attached herewith a communication from the business bank.
Please contact Mark Du Toit on ***, when you are available to discuss your complaint.
We trust the above is in order.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care