Bad service verses Excellent service

After a very long hold for more than 50 minutes, I eventually got through to a first consultant who then was rude and did not listen, when I'd asked to speak to their leader as we were not understanding each other, she/he cut me off... I called in again and was told that, the very same consultant blocked my profile, shocked as I was, I was then advised to sent an email to Lesedi selebi(that consultant 's team leader) who never responded,...looking at the days passing by, I realized I was going to miss a payment date at the university, that would result in me missing the whole simester, I then call in again... Am upset at the way the two I mentioned above encluding the lady I got transferred to after Kenneth unblocked my profile treated me, it was RUDE, THEY DID NOT LISTEN,... However today am writing to give my greatest thanks to the six( 6) people who got involved with my case after the mess... 1)Mzi Mkhutshulwa-The most professional ever, great listening s****s, amazing leader, Thank you. 2)Kenneth-Your the best, your patience, your passion for your work, your love for customers, I do not know what I could have done without your assistance, am sorry for calling you so many times, your kind, your humble, your understanding,THE GREATEST TEAM PLAYER IN THE UNIVERSE 3)Naideen(The lady who Kenneth transferred me to) I do not know how you do it, but believe me you deserve a trippled increase, a management position, your super great, attentive, great listener, amazing s****s to calm customers down, the list is endless, Thank you dear, 4)Buhle Nare-thank you for your patience, for your kindness, your well mannered, keep it up, 5)Colleen Khoza-Though you seemed impatient at first, of course not understanding what bad service iv been through, thank you for eventually understanding and helping as much as you could, I appreciate your work, thank you for your patience 6)Lerato Molete-Thank you for keeping your promise, owesome service you provided me, your patient, great listening s****s, your humbleness, feel blessed to have been served by you, THE SIX OF YOU MAKES THE MOST OWESOMES TEAM IN THE WORLD, kindly note that you have made my 2020,am greatful to have not missed a payment date and it is because of all your efforts, the respect and love you have for customers, I COULD HAVE MISSED A PAYMENT DATE BECAUSE OF SOMEONE 'S INCOMPITANCE BUT YOU SIX, TURNED IT AROUND AND MADE IT OWESOME, THANK YOU.