Bad service uninformed customer care

I tried to close my credit card with a once off payment on the exact amount that reflected when I received my statement 1st March. The consultants to be exact 3 of them had no clue how the system works. They refused to close my account as there was costs to be paid to close an account. When I notified them I will address this situation with the CEO and that my father was a ABSA manager and they have no clue what they're talking about, then out of the blue I received we mail, my account is closed and the balance is nil. I would not advise any person to deal with ABSA. ITS NOT!!! ABOUT YOU THE CLIENT ITS about money money money...why do we, the account holder ..who put their bread on the table !!ALWAYS fight for what is right. Very unprofessional in my opinion