Bad service, unauthorized debit, incompetence

Absa debited my account on the 1 April, on the 4th I went to the bank, they called the call center and I arranged a refund , 5 days later no refund, I call again to follow up, I was told an Incorrect amount was captured so the refund was declined. Today is the 16 April 2025 and I have not been refunded yet, when I call, I am told its been loaded.

I am very disappointed at the service and incompetence of the staff dealing with me, this has caused me a lot of inconvenience and further more my money will be refunded as is, while the bank charges interest on money that they lend, yes I didn't lend the bank money , but the inconvenience of taking my money without my permission and having to be the one following up all the time is bad service