Bad Service.......... Unacceptable

My salary has been cut by 60%, the lady from Absa Collections Ntabiseng said that once I have paid the outstanding amount the branch will put a hold on my account so that no extra charges go through and all transactions for this account will be stopped. The amount that I pay monthly will then start reflecting and slowly I will see my balance being reduced. I went into the branch on Fri Absa Reds Mall, spoke to Sandra, she advised that the hold can only be put on your account by the Collection Department. She called the Collection Department as per my request and spoke to Danielle, they say the branch must put a hold on the account. To date nothing has been done, Absa staff from both offices just say it's not up to them, both blaming each other, so where does that leave the customer, why is it so difficult to do the necessary, why can Absa not take ownership, they are always demanding but not delivering. This service is not acceptable, I want assistance please, why must I always go in, why must I always be the one to call and follow up.