KC
Kashiefa C
1 reviews | Active since Jan 2023
31 Jan 2023, 09:33
Bad service totally disappointed
Absa bank is really disappointing at this stage, no urgency at all in getting my enquiry resolved, they don't hesitate to deduct my premium, but loads of red tape to complete my enquiry!!
Helpful (0)
Replies (6)0
Replies (6)KC
Kashiefa C's updateReviewer Update
02 Feb 2023, 08:26It was confirmed in an email that my refund will reflect no later than Wednesday 01/02/2033, to date nothing, when you follow up, you are annoying for keeping your foot on the pedal. Absa has absolutely no urgency in getting an enquiry resolved. Acknowledging my email to your office and actually getting it resolved - entirely 2 different things !!
KC
Kashiefa C's update02 Feb 2023, 08:26
Reviewer Update
It was confirmed in an email that my refund will reflect no later than Wednesday 01/02/2033, to date nothing, when you follow up, you are annoying for keeping your foot on the pedal. Absa has absolutely no urgency in getting an enquiry resolved. Acknowledging my email to your office and actually getting it resolved - entirely 2 different things !!
Absa's replyOfficial
02 Feb 2023, 11:09Dear Kashiefa
We are still not able to assist you in this matter because we do not have your details and as a result, we don't know whose account are we supposed to check on.
Without the ID number or account number we will not be able to get to your profile for some intervention.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
We are still not able to assist you in this matter because we do not have your details and as a result, we don't know whose account are we supposed to check on.
Without the ID number or account number we will not be able to get to your profile for some intervention.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply02 Feb 2023, 11:09
Official
Dear Kashiefa
We are still not able to assist you in this matter because we do not have your details and as a result, we don't know whose account are we supposed to check on.
Without the ID number or account number we will not be able to get to your profile for some intervention.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
We are still not able to assist you in this matter because we do not have your details and as a result, we don't know whose account are we supposed to check on.
Without the ID number or account number we will not be able to get to your profile for some intervention.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
KC
Kashiefa C's updateReviewer Update
02 Feb 2023, 11:22*** id nr what do you mean you dont know what account ?
KC
Kashiefa C's update02 Feb 2023, 11:22
Reviewer Update
*** id nr what do you mean you dont know what account ?
KC
Kashiefa C's updateReviewer Update
02 Feb 2023, 11:22No one bothered to ask me for any other details
KC
Kashiefa C's update02 Feb 2023, 11:22
Reviewer Update
No one bothered to ask me for any other details
KC
Kashiefa C's updateReviewer Update
02 Feb 2023, 13:12 C-***8 you do the checking and get back to me
KC
Kashiefa C's update02 Feb 2023, 13:12
Reviewer Update
C-***8 you do the checking and get back to me
Absa's replyOfficial
02 Feb 2023, 17:03Dear Kashiefa
The reference number given is the one Basani is dealing with. Please follow up with her using the email regarding a refund.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
The reference number given is the one Basani is dealing with. Please follow up with her using the email regarding a refund.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply02 Feb 2023, 17:03
Official
Dear Kashiefa
The reference number given is the one Basani is dealing with. Please follow up with her using the email regarding a refund.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
The reference number given is the one Basani is dealing with. Please follow up with her using the email regarding a refund.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd