Bad service to Insurance Clients from Absa/Alcatraz/Digicore

I had an issue with my CCTVs due to a power surge or loadshedding. In March 2022, a technician from Digicore/Alcatraz was appointed to replace the DVRs and 6 cameras. The cameras was replaced but the DVRs were not replaced. We were later told that it was however, no proof of the new dvrs or boxes or manuals were supp****. To date, I haven't received any login details for the new units. I have tried tediously with frustration to get this sorted out with no success. I was referred by Digicore to approach Absa. A few weeks ago a technician from Alcatraz tried to get it sorted out between load shedding but then left and never returned. Absa has not contacted me to notify me of what is happening and how this is going to be fixed. Since then I cannot view the cameras.