BAD SERVICE TO CLIENTS!!

It is law to FICA yourselves in SA. No problem at all, but if you were their three times at their branch (twice Mr Frans Gericke then referred to junior person at third visit) telling you everything is sorted out, documents were handed in, signed etc. just to receive sms'e stating that you are still not FICA... Then phoning head of ABSA branch (manager) that did came back to me and also left a message that all is sorted out (periods between Jun 2015 - Oct 2015) just to find out this morning you and thousands of others got the same problem that your account is blocked because \you are not FICA"is MIND BLOWING!!! It drives you out to the walls!!! Their service is absolute a disgrace. """