Bad service so disappointed

I have went to absa branch main Street to apply for personal loan 2 weeks ago. I was send back for other required documents for FICA purposes, which I believe I have submitted all my documents. I have a strong feeling that the consultant who was assisting me didn't submit my application because I haven't receive any feedback.My concern is does he just assumed that I won't get because of my salary or what? I feel that they have waisted my time by asking me to bring my staff while they know they won't even bother to submit my application. I had 2 personal loans before with absa that's why I went back to them. So Charles Mphahlele just took his own decisions thinking I won't qualify, however he should have given me feedback anyway cos I waisted my time going back there over and over