BAD SERVICE RENDERED & NO OWNERSHIP

I had a problem with my car and I called my insurance which I had an extended warranty policy with them which is Absa Innovation I was advised to take my car to one of their service providers and they also asked for proof of all the service records which proof that my car was taken for service on service times all was provided and after that I was told that my policy with them has expired I tried to explain to them that its only started last year and will finishes next year and now is the third week I don't have a car my car has been striped off and now I have been taken from pillar to post and I am experiencing problems as I don't have a car to take my child to school and struggling to go to work and also even sick due to depression .I have already wasted R4000 in 3 weeks time as I have to ask help from people, I talked to Lebo,Nonkululeko,Tiisetso more than the ones I mentioned here I am really frustrated as now I have been paying them but now when I need their help they taking me from pillar to post without help I called them everyday to do a follow-up but no help and this ls now the 3rd week .please help as when they debit is nice but when is time to provide service is an issue