Bad Service - reference logged with no resolution

Claudette - as per you message please note that the reference is three, five, one, two, two, six, one dated on the eighteen January and still i have not received any feedback with regards to this matter. this week i received a call from the call centre in relation to this matter and i inform the agent that this matter was not resolved. why is absa doing this when a call is logged and yet these attorneys are harassing like mad.

Dear Customer

Thank you for the response however the reference number still did not pull through.

Please send a private message so I can conduct a follow up for you.

Regards

Claudette