BAD SERVICE!! Ref *** [EC: ce44e888]

As per my 1st report on Hello Peter, I'm still experiencing the same problem. Claim has not been settled. I had to pay the Contractor in full, and my problem has been sorted, but I am still waiting for Absa to do payout. With my call to the call centre, I was told the Contractor on site can carry on to repair the water leak, dripping through the bass beams into the Lounge/TV Room on the ground floor. The contractor had to open up my basin areas where a leak coming from the water inlet was found, but after fixing that there was still water coming through from a different area. They opened the 2 areas around the corner bath tub and found a problem coming from under the bath. The bath was then lifted out and the waist pipe had to be replaced. I have send Absa the contractors Invoice and 2 reports and lots of pictures of the work done on the premises. I was told by Marietjie Lloyd that the builder did not make it easy for her to settle the claim. The contractor priced the work done on piece jobs and not m2 as ABSA want to pay for. ABSA didn't send me the signed contract where wastes aren't covered in my policy as they claim. If they do not pay they should pay for the breaking & fixing