1 reviews | Active since Jul 2016

23 Jul 2016, 14:24

bad service recieved

<p>I've recently been a victim of a ****,about a week ago I browsed the internet and on Gumtree and OlX,I found a lady by the name of Rebecca Moloi who claimed to be a flat owner and was looking for a tenant to rent her flat,as I was looking for a flat and then I contacted her,she said the flat is available for 1st August,she gave me the details of the flat and the tenant that stay there should I want to go view the flat, I then contacted the person named Mavis to view the place, I went to view it and I like it,after a few conversations back and forth on emails and telephonically,she send me an application form as well as a contract,I signed it and send it and emailed it back other to sign and email it back to me,so she did,then she later called to say I must make a deposit of R3500 to secure the flat,of which I did,she then called me back to confirm that she has received the money,and then said to me we will meet the next day at that flat to do an inspection,when I later called her to confirm time for our meeting,she was not taking any of mycalls,when I called the next morning again she was not taking my calls,I then went to the flat anyways,I knocked at the door there was no answer,I went to the caretaker toask if he had seen the owner of that flat then he said no the owner of that place is a white man,in shock as I had been told I could have been ****ed,the caretaker was so helpful enough to give me the numbers of the real land lord who is white and when I spoke to him ,I asked him about this Rebecca Moloi if he knows her or if thy are business partners,the man said he has no idea who this lady is and has never done business with such parties and told me I've been ****med,In shock I quickly went to Capitec bank who logged a call for the transfer to be stopped from entering the ladies account who is using Absa bank but also Capitec bank said the money will be transfered back to my account within 7working days,only if the lady has not taken out the money,then I went to Absa who unfortunately said they could not help me as I asked them if they can go in to the persona's account and reverse the payment back to my Capitec account,as I had prrof of transfer and iam also anAbsa bank l client,the brach refused to help me and said that there is nothing they can do to help me</p> <p>I find I very sad that a big company like Absa could not help me,I mean I was not asking them to take out monies that was not mine,I just wanted my money to be reversed back,and it was still early for them to help me but they didn't....so dissapointed by their lack of service to it's clients,I mean how many other people is this lady ********?and who is next?</p>

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Replies (1)
Absa
Absa's reply25 Jul 2016, 08:40
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,