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Michelle V

1 reviews | Active since Jun 2017

29 Sept 2020, 10:33

Bad service received to open savings account

App**** for my daughter's savings account to be opened two weeks ago and to no avail they still haven't done so after docs have been submitted. Phoned today and got the response the lady doesn't answer the phone. We are private bankers and this service is truely not tolerated.

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Replies (3)
Absa
Absa's reply29 Sept 2020, 13:23
Official
Dear Michelle Venter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
MV
Michelle V's update01 Oct 2020, 17:50
Reviewer Update
Still waiting for a phonecall. This is pathetic service!
Absa
Absa's reply02 Oct 2020, 08:39
Official
Dear Michelle Venter Thank you for your posting.

Please refer to our email sent your your personal email address.

Kind regards,Rezona Louw Group Customer Care