Bad service received from Joshua James at ABSA FRETE SQUARE ON Saturday the 5th of February.

On Saturday the 5th of February, I visited ABSA Frere Square (the branch that is situated in Vincent Park) to open savings accounts for my kids. On my arrival the security informed me that there are two people infront of me, he then asked me what services do I need from the consultant and I told him that I need to open two savings accounts for my two kids. I waited for about 40min for the branch to open as we walked into the branch the host took my ID number and registered me on the tablet she then asked the same question that the security asked and she further asked if I have the documents necessary for the accounts to be opened and she then sent me to the section to wait for the consultant. I waited for the consultant for about 45 min for the first consultant to finish, 5 min after he finished his client I saw the security walking into the consultants office, he then came to us as there were two of us waiting for them to ask us again what services do we need from the consultant and we told him, he wet back to report to the consultant. 10 min after that the consultant came to me his name is Joshua James, he said " mam are you waiting for someone why are you sitting here" I was so surprised with that kind of a question that is not a question you ask from a person waiting in a queue inside the bank. I then told him that I am waiting for a consultan, he then invited me into his office and the consultant that was sitting next to him asked for his assistance he attended to her for about 5 min and came to me, he then saw the birth certificates that I had already put into the table and he said I see that you have birth certificates we do not open savings accounts on Saturday. That statement together with the attitude he gave me initially didn't sit well with me I then told him that I didn't just came in the security asked me twice and the host by the door took my ID number the host even asked if I had all the documents to open the accounts.

I could see the way he was sitting in that chair that he does not care about what I am saying he has just told himself that he is not going to help me. I then asked Joshua James (the consultant) why did the security and the host let me wait here for almost 2 hours if the bank does not open the savings accounts on Saturdays and he could not answer me.

I then left his office and on my way out I asked both the security and the host and they both said that that was the first time that they here a client being sent back because a client wants to open a savings account on Saturday. No one has ever told them that savings accounts are not opened on Saturdays. The host went on to ask if Mr James made an appointment for me to go to him on a different day, I told her that the attitude that he gave me was that I am not going to help today or any other day.

Funny enough, I worked for that bank for 20 year and never in my 20 years of working for them that I treated a client like that. My salary account us with ABSA when I left ABSA I transferred my pensions to pension provident fund using ABSA broker, I also have investment and Retirement Annuity Fund with them.

Thanks to Joshua James I have asked for a leave from work so that I can move all my accounts to a different bank. I think what he did was just a way of telling me that they do not need my money.