Bad service received from ABSA Student Loan Depart

In the past 2 year i have only received BAD services from ABSA student loan department. Each semester i have the same problems with bad attitudes from consultants, consultants not returning calls as promised. I send through my documents as requested each semester, but they dont bother to follow up or give feedback. I have to phone to find out there is still outstanding documents needed. If i dont follow up or keep phoning they through out my application because of non compliance. This is very stressful as i need to pay UNISA before cut off date, if that is not the case i wont be able to study this semester.<br> <br> I closed my absa account a few years back because it is the worse bank with regards to bad services and customer care. Unfortunately absa is the only bank still providing student loan on reasonable terms, thus i have no choice but to deal with these problems each semester. I have laid numerous complaints with absa itself which only goes unheard and unattended just like their terrible service and attitudes. Thus my last resort of complaint is Hallo Peter.