MM
Mapula M
1 reviews | Active since Mar 2015
15 Jun 2020, 15:12
Bad Service Received from ABSA Crossings Nelspruit. Customer Obsession is clearly not on their priority list... How can you turn 6 people away majority of whom were to collect card exactly at 3pm WITH Tuesday 16.06.2020 being a holiday. I know that some b
ABSA BANK Crossings Nelspruit does not care about customers.
The team don't even bother scanning the queue.
I went today to try and get my card which expired October 2019 and nobody bothered calling me even to arrange new card.
So AR 2h50pm 6 people where waiting outside the bank to be serviced and by 3pm only 5 people were outside so the security guards told us by "sign languages" that the bank close.
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Replies (2)
Absa's replyOfficial
15 Jun 2020, 16:00Dear Mapula,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply15 Jun 2020, 16:00
Official
Dear Mapula,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
MM
Mapula M's updateReviewer Update
16 Jun 2020, 03:26Thanks Basani for reverting.
We now know that ABSA is a good bank it's just that the people on the ground that are entrusted to execute the strategy are clearly not align to the bank's values and /or initiatives/ activities to drive market share growth. How do you just turn peopleaway that have been quing for the past 30mins to get in the bank? I am cognizant of the current social distancing issue and the fact that the space might be an issue.... But they must have something in place to manage the queue 15-10 mins before the queue close.
I mean the Team Leader didn't even bother to come and scan the queue to find out if the remaining 5 people they are about to turn away if they are there for quick things or what.
Most of the customers walk across to the other banks.
We now know that ABSA is a good bank it's just that the people on the ground that are entrusted to execute the strategy are clearly not align to the bank's values and /or initiatives/ activities to drive market share growth. How do you just turn peopleaway that have been quing for the past 30mins to get in the bank? I am cognizant of the current social distancing issue and the fact that the space might be an issue.... But they must have something in place to manage the queue 15-10 mins before the queue close.
I mean the Team Leader didn't even bother to come and scan the queue to find out if the remaining 5 people they are about to turn away if they are there for quick things or what.
Most of the customers walk across to the other banks.
MM
Mapula M's update16 Jun 2020, 03:26
Reviewer Update
Thanks Basani for reverting.
We now know that ABSA is a good bank it's just that the people on the ground that are entrusted to execute the strategy are clearly not align to the bank's values and /or initiatives/ activities to drive market share growth. How do you just turn peopleaway that have been quing for the past 30mins to get in the bank? I am cognizant of the current social distancing issue and the fact that the space might be an issue.... But they must have something in place to manage the queue 15-10 mins before the queue close.
I mean the Team Leader didn't even bother to come and scan the queue to find out if the remaining 5 people they are about to turn away if they are there for quick things or what.
Most of the customers walk across to the other banks.
We now know that ABSA is a good bank it's just that the people on the ground that are entrusted to execute the strategy are clearly not align to the bank's values and /or initiatives/ activities to drive market share growth. How do you just turn peopleaway that have been quing for the past 30mins to get in the bank? I am cognizant of the current social distancing issue and the fact that the space might be an issue.... But they must have something in place to manage the queue 15-10 mins before the queue close.
I mean the Team Leader didn't even bother to come and scan the queue to find out if the remaining 5 people they are about to turn away if they are there for quick things or what.
Most of the customers walk across to the other banks.