BAD SERVICE RECEIVED FROM ABSA AGAIN AND AGAIN

To whom in concern:<br> <br> I took out a personal loan account with ABSA in around 2013. Since then I've had a huge headache. I spoke to five different consultants, where I got the following information:<br> <br> 2 Told me my accounts up to date<br> 1 Told me I did not make a payment in September 2014<br> 1 Told me I did not make a payment in APRIL 2013!<br> 1 Told me I'm in credit for R650?<br> <br> I requested statements to be sent to myself, so I could have a look at the payments myself, but without surprise still waiting since December 2014.<br> <br> I make a payment of R1300.00, 5 minutes after that you transferred R1400.00 from my cheque account, without my authorisation! This is not the first time, this is happening! As a client I promise you I don't trust ABSA with my account or money, due to this my ABSA account will be transferred to Capitec with immediate affect next week. When I called in to have it transferred back (Spoke to collections) I was only informed I would only get R1060.00 back from the R1400.00.When asking why consultant could not tell me, he only informed he can not help because he's not handling my account. I need information to close up loan.