BAD SERVICE RE EZBE MOSTERT

I visit ABSA Tyger Valley branch this morning to register my 76 year old mom for internet and cellphone banking. I was assisted by Ezbe Mostert, What a bad experience we had with this lady. Instead of helping us she made demands on me that I must have signing power to download the APP on my phone as it is a risk for my mom and what not. My mom told her that she cannot operate the new technology and that she give me permission to do it on my phone. Then Ezbe left and said she will be with us. She came back and then we went ahead to do the registration on my phone. Then the APP stuck on a certain page and Ezbe instructed me to walk around in the bank to see if i cannot get better signal without success. Ezbe told me then "sorry there is nothing that I can do more to assist you" as there is bad signal and the APP cannot download". She instructed me then that I must go walk around in the mall to go and see if I cannot get better signal. I told her that I cannot go walk around in a mall with my 76 year old mom to find a signal and that it is a safty risk. She told me that she tells all her clients to do that. What sort of service is this? How unprofessional? She was very irritated and annoyed with me and called her what i think floor manager Robyn Asheden and said that I cannot accept the fact that she cannot assist me further. I then ask Robyn how can she instruct me to go and walk in the mall to find a signal with my 76 year old mom. She is not providing any service to me! Robyn took me and my mom aside and went the extra mile to assist us. It was about 5 minutes and Robyn managed to download the APP and set everything up for my mom. Ezbe Mostert you should be ashamed of yourself in treating clients especially an elderly with such an unprofessional and cheeky attitude. After all you are the face of ABSA bank. You should learn a few lessons from Robyn Asheden. She is really an asset for ABSA bank with her humble and warm approach. Shame on you Ezbe Mostert!