Bad service - procedures out the ark

My Virgin Money account got locked because I entered the password incorrectly. Phoned the call centre Friday morning and told it will take 24 hours to unlock it - *** this is the 21st century. The agent should be able to do it online.<br> Checked on Saturday. Still locked. Phoned again and told it takes up to 48 hours and the department that does it only works Monday to Friday so I will have to wait until Tuesday morning.<br> This is the most pathetic procedure that is almost unimaginable. How does a major bank operate this way with no regard for customer service ???<br> I know that Richard Branson does not think this way and will make sure this is reported to him. This is probably the fault of the useless ABSA that hosts this service in South Africa.