Bad Service - Private Banker

I have been a very loyal ABSA Banker since 2010 but ever since last year when I changed Bankers (from Joy Shelembe to Nombongo Shasha) I have been experiencing appalling service as a Private Banker. The latest is it has taken me 4 days to retrieve a 6 months Bank Statement (something that takes a couple hours max). And to make matters worse, I ended up visiting an ABSA Branch physically in order to get help. This is extremely disheartening and currently I’m even considering moving my business to Investec rather.

Sanele Shange Cell: ***