Bad service or no service

I have been trying to get a pre-qualification for a home loan since Friday last week. I have a reference number and my co-applicator received their e-mail. He has been trying to submit his part of the application but he puts in all the details and when he submits it is giving him the message that they are busy with the pre-qualification and then it gives a message that they are experiencing technical difficulties and we should try again later.

We have done this several times and still it is giving the e-mail.

I have contacted the home loan department but they do not know that there is a problem and they cannot give me a referance number for the problem on the pre-qualification site.

This is very frustrating.