Bad service online and at Cape Gate branch

So where do I begin. I started with opening an account online for the bond i just took up with ABSA. I was contacted by Hope and after she got her documents she disappeared. I needed an account confirmation letter of my account that was opened and some assistance but no Hope. I also asked Hope to cancel the overdraft that she so quickly explained. My wife was not happy with the stiff initiation fee. I mean have you ever heard of such a crazy fee. On a personal account.

I then logged a complaint hoping I would get assistance. But this also did not go well. Emailing Janine and again no response or assistance.

So then I give it one more try by going to Cape Gate branch. I entered the branch at 15:04 sitting in a branch with 7 clients waiting and only 2 consultants helping. Later there was 15 people complaining and only then a third person came to help. Finally when I got to the counter I only got a card, no confirmation letter, no assistance with the overdraft and with a bad taste in my mouth concerning the service at this branch.

I was put on the phone regarding the overdraft. Had to phone back 3 times due to bad connection. And I left unassisted.

I was told to go to the atm to print the confirmation letter. When asked for assistance at the atm as I’m a new client I was told that they where unable to assist as they where all busy. I had to phone someone that works at FNB (my current bank) to assist me and she did thankfully.

Due to my late submission of the confirmation letter I missed my slot at the attorneys.

So again, I tried to chat to someone on your so called app assistant but she is just as close to useless. With my FNB app I speak to a person.

I am really reconsidering this move. I really feel like closing everything all together.

My overall experience has been very very very bad. Dispite this I would still want to sort this out. Please remove this overdraft and reverse this ridiculous fee that is already charged.