BAD service on the part of Absa

I have been a client at Absa Platinum banking for many years. I do telephone banking on a regular basis. yesterday I suddenly was unable to do any transfers or make any payments and nobody can assist me or explain why.<br> I am told to go to a branch.<br> Problem is I broke my foot and cannot drive and NOBODY within the Platinum banking department is willing to assist me.<br> Yesterday my husband spoke to a team leader at Platinum Banking called Dane who said he would phone back in 20 minute....needless to say - we never received the call and today he is not in.<br> This morning I spoke to Joseph also a team leader at Platinum Banking who can only pass my query to IT and cannot assist in sorting my problem.<br> My husband then phone ***who was told that he cannot speak to a manager as manger doesn't take client call and that we have to speak to a team leader.<br> How do I get this sorted if Platinum banking is refusing to assist me?