Bad service on Private Banking in Kimberley

<p>Today I went to ABSA Bank inKimberley (Bultfontein Road) and I was not treated well. When I arrived I requested a card because I have moved my salary to ABSA as per agreement on the ABSA car finance. I spoke with Bianca she then took me to another consultant. The consulatant answered a landline while I was with her without apologising. She then told me that I do not qualify to be on private banking. She took me to platinum banking consultant who was busy with the client. I decided to leave because I had already spent more than 30 minutes at the bank. During this whole process I kept on trying to call my private banker (Ronaldo Kleinsmith) who was not picking his phone. Ten to Fifteen minites after I had left the bank he returned my call and I told him what had just happened. Few minutes later he told me to go back to the bank and collect my card. As I arrived I was assited by Bianca again whom I meet in the morning. She did not apologise for the inconvinience caused. She gave me my card as I was about to leave I told her that I would need to link my accounts FNB and ABSA and that is when she registered my online banking. </p> <p>I am not used to this kind of service at FNB where I was banking consultants and bankers would apologise if they made a mistake. They would also offer you all the services that they have without you asking for them. I f this is the kind of service that ABSA give I would rather move back to FNB</p>