Bad service on logging on to banking app, and internet banking

Was about 3 weeks ago in absa bank to sort out banking app. It Was sorted out by branch staff via the absa app call centre. But again yesterday when trying to log into banking app, as well as internet banking. It did not want to work at all. Calling this morning the Banking app department of Absa to sort it out. The consultant in the first place did not listen to my explanation of my problem properly. Assumed I did remove most of the security features from the app, after I went into branch about 3 weeks ago for them to be able to assist me. So after this I started to give him attitude back after that. When I asked him to trf me to action line department, I was also cut off, and trying to call them again as I am logging this, I am still cut off. That is why I am using this method now.