BAD SERVICE ON EXCELLENT ACCOUNT

I have an Absa cheque account which I wanted to close last week. After trying to see on my app and online banking, I phoned the call centre who then said I must go into a branch to close my account. My balance last week Wednesday was R5.61 positive.

I went to the Middelburg Mall branch this morning. After waiting for 1hour in the queue the teller informed me that my account has a settlement of R238 whereafter it can only be closed. She also informed me that my monthly fee is R105. I told her my last salary paid into this account was April and the bank know I am moving my account with the debit order switches and credit card account closure as well. If they monitored my account properly they would’ve picked up no salary payment for the last 3 months She informed me that I should’ve frozen my account. I explained to her I managed my account until the last debit order was changed, 27 July 2019. And if my account was frozen I wouldn’t have been able to honour my debit orders. I also asked for a break down of the R238. She said she cannot show it to me as I will have to pay a statement fee. To view my account history ON HER SCREEN.

There is no activity on that account since July. I am not going to use that account at all from 1 August. The last sms I received was my last debit order going off on 27 July. I have not received ANY communication stating my account is in a negative. Not an sms, email, nothing.

I am not going to pay this, as this is an abuse of client accounts. The last sms I received was reflecting my positive R5.61. I am suppose to get in contact smses? How can I not be aware of this, I don’t even use my app or online banking anymore.

This is ridiculous, I know there is a minimum amount which if the account is below that, you write it off and close the account. This is purely fees that ABSA debited, not even money I spent, for a future service I am not going to use.

Today, 06 Aug, I received the first sms stating my account is in excess. I am not going to pay this.

Someone better phone me to resolve