BAD SERVICE on a consistent bases - lack of credible experience - NO CUSTOMER service

I have had to phone ABSA with an estate issue - since August 22 we have phoned 7 times - each time we get a "consultant" faceless - ill equipped" These so called consultants are literally clueless - every single time we give the details - each time the answer is the same call back in 2 weeks The issue I have is we get no name - no reference - there is no back up and when you phone back the process is the same - you waste 30 mins repeating the same information - They then close off with the same answer "wait 2 weeks and call back" I have been with ABSA for 40 years - the service sucks - the charges are ridiculous - the only reason I stay and put up with the absolute unsatisfactory service is because I have an access bond credit facility and my bond is paid up ABSA a big ZERO for service - if you have a choice run away as far as you can - every time I go into the branch the queue is 10 people long - there are 2 customer service ladies - they are really trying but cannot do their job because the customers walk in angry because they know the customer service will be sub standard