Bad service on a claim. ***

<p>I submitted a claim on my electric fence energizer after I first tried to have it repaired. I was told it could not be repaired at the agent that did the investigation. Absa insurance company then told me that my access was R1000. It refferd to my policy and saw that it was so if lightning caused the damage. I referred to the damage report that was submitted and there was no mention of lightning damage. I queried this and the response was that a new report was to be submitted, which I sent to them. The answer forthcoming was that now there was an invalid claim status. I argued this point and they then said that they would send out their own assessor to assess the energizer and that in should have it ready for inspection by the assessor. What irritates me is that in have installed the device to lower the risk of theft and damage to property and now when a claim is submitted they can speculate that lightning was the cause and change their mind to saying that they don't trust the report sent by Stafix who is a recognised dealer in home security installations. In the meantime my property is now vulnerable to access and theft as the system is now inoperative. Poor service!!!!!!!</p>