1 reviews | Active since Feb 2012
Bad Service non delivery
I wanted to make an online investment last Sunday, the online service did not work I decided to try again on Monday not working again. I logged a complained received an automated response seems to me the only thing functioning well in ABSA, confirming 48 hours turnaround time. No personal response. Went into the Bank for help, to use a agent would cost R1750 spoke to the manager, Me Pretorius, who gave me excellent service kept me informed etc. No response however from the department that must fix the problem.
Now more that 110 hours later I have done the investment with Allan Gray whose website is working 100% and the investment was done in less than a hour.
It seems as if ABSA does not want online investments so that their agents can make money. So investors please look at different avenues of investing than ABSA.
I am an ABSA client from 1981 and I am strongly reconsidering, for service can not be worst at any other institute than ABSA.
Dear Customer
Thank you for bringing this matter to our attention.
\Please be advised that your complaint was already logged and a reference number was provided to you, the case manager will contact you once the complaint has been resolved.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
\Please be advised that your complaint was already logged and a reference number was provided to you, the case manager will contact you once the complaint has been resolved.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
I have noted that your complaint has already been logged and assigned to a case manager.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
I have noted that your complaint has already been logged and assigned to a case manager.
Regards
Claudette