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Odette K

1 reviews | Active since Jan 2015

03 Apr 2017, 13:56

Bad service #noho****ernobath

<p>My Geyser have been giving problems since last year. Have been reported and allegedly repaired four times and everytime it costs me R250 total R1000 last time in Feb 2017 they installed new pipes, preasure valve and apparently corrected the water leaking out the overflow, between 5-10 litres per day. The preasure for hot water gradually started to get weaker and weaker. I logged a complaint told them its a comeback since it must be the pressure valve and I cannot pay R250 every 5-6 weeks for repairs on a geyser. I never received a call back only a sms for outstanding documents. Phoned them last week Wednesday call was not answered was on hold for more than 30 min. Thursday I was told I did not lodge my complaint within 30 days after the repair. I explained why, since the preasure was not weak immediately, it wS getting weaker as time passed. I now have basically no preasure at all for hot water and the water is so cold I cannot even add cold water. The geyser was turned down by plumbers very low and that was the excuse given for the leak of water in my ceiling, they said we had the temp too high at 65°. I do not get help from them and now have to bath at friends or family. Please help.</p>

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Replies (1)
Absa
Absa's reply03 Apr 2017, 15:14
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd