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Su M

1 reviews | Active since Sept 2015

06 Jun 2022, 10:08

Bad service no response

Urgent Dispute on my credit card...called in no help...advised I need to send an email to disputes email...did that no response after 5 days...absolutely bad service...I am going to change banks as this service is getting more worse from my experience with absa.

0
Replies (5)
Absa
Absa's reply06 Jun 2022, 12:37
Official
Dear Su Mo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayGroup Customer Care
SM
Su M's update07 Jun 2022, 10:20
Reviewer Update
Absa has still not provided assistance after their response above, bad service at another level
Absa
Absa's reply07 Jun 2022, 11:57
Official
Dear Su Mo

Please note that a formal response was emailed to you on 06/06/2022. The feedback was emailed to ***.

RegardsPravesh BejayGroup Customer Care
Absa
Absa's reply07 Jun 2022, 12:59
Official
Dear Su Mo

The formal response has been resent to ***.
SM
Su M's update07 Jun 2022, 14:07
Reviewer Update
still have not received any emails from Absa