AP
Andre P
1 reviews | Active since May 2023
20 May 2023, 10:02
Bad service no reaction.
Waiting six weeks for a document to state that a deceased does not owe Absa funds. Require the document to cancel a session on a policy. Have sent all the documents required.
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Replies (1)
Absa's replyOfficial
22 May 2023, 08:20Dear Andre Pretorius,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Absa's reply22 May 2023, 08:20
Official
Dear Andre Pretorius,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.
Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback. The reference number for your complaint is C-***4. Kind regards,Group Customer CareBasani Hlungwane