Bad Service - No Feedback

I've app**** for a loan top up yesterday, Palesa answered and was very miserable while assisting me, every department that i generally got transferred to has not answered the phone in a friendly manner at all. <br> <br> emsreply@absa sent me a quotation today, there is no explanation as to what im signing for on the quotation, everything that i have asked for telephonically has not reflected on the quotation. I called the call centre and ive been put on hold 3 times, the call eventually dropped. <br> <br> 1stly - Who is the consultant who is dealing with my account?<br> 2ndly - Why would a consultant not call me to discuss the quotation<br> 3rdly - Who do i email the signed quotation to?<br> <br> Absa really needs to re-look at there customer strategy, its pathetic to say the least. <br> <br> Please call me to sort this out by COB today!!! Or i will escalate the matter. <br> <br> My quote number is: *** - Customer Ref Number: ***<br>