BAD SERVICE-LACK OF INTEGRITY

I app**** for a personal Loan since December 2015 (***)and till date nothing significant has taken place. I have called the customer care service severally and as always, they are trained to say the same thing with no iota of truth or honesty. At some point I was told that the assessor was on leave and it was passed on to some lady by the name Thando. Thando finally called me after 5 calls I had made and promised to get back to me. I called yet again and the consultant claimed that she had walked to Thando's desk and that Thando had promised to take it up with someone who is responsible for the final decision. i sent in my docs 4 times, 3 expired because no one attended to the application till the validity of documents expired.<br> I can't believe that people are so complacent and nothing is done to get them to do their work. Yet the lie constantly to customers and feel it is a professional way work. <br> All I need is the outcome so that I know if I should explore other alternatives. I am actually tired of the lies and unprofessional style of working.