BAD SERVICE , LACK OF FEEDBACK

O N MONDAY THE 21ST, I CALLED THE ABSA CREDIT CARD TO CLOSE MY CARD, I WAS TOLD THAT DEPARTMENT IS BUSY I WILL GET THE CALL WITHIN 2 DAYS. TODAY IS THE 25TH I STILL HAVE NOT RECEIVED ANY FEEDBACK FROM THE CREDIT CARD DEPARTMENT THIS IS SO FRUSTRATING , I DONT EVEN NOW WHY AM I STILL BANKING WITH ABSA. ALSO ON MONDAY I CALLED TO INQUIRY ABOUT MY BANK CHARGES ON MY CHEQUE ACCOUNT , I WAS TRANSFERRED TO DIFFERENT DEPARTMENTS NO ONE SEEMED TO KNOW WHY MY CHARGES ARE SO HIGH ON A VALUE BUNDLE WHICH IM SUPPOSED TO BE CHARGED R98 A MONTH, BUT MY CHARGES ARE OVER R400. I CALLED AGAIN TODAY AND SPOKE TO PHAROUS OR WHAT EVER HIS NAME IS, HE TOOK MY DETAILS DOWN AND DROPPED THE CALL ON ME. I OPENED A FIXED DEPOSIT ACCOUNT AROUND 10 THIS MORNING AND THE AGENT CONFIRMED I WILL BE CONTACTED BY ANOTHER AGENT IN THE MINUTES TO PROVIDE ME WITH MY ACCOUNT NUMBER, NOW THE TIME IS 12: 25 STILL NO CALL. SOMEONE CAN PLEASE EXPLAIN TO ME WHAT SERVICE IS THIS????????????