Bad service just continues

So after discovering three fruadulent transactions on my credit card (all still pending) I immediately cancelled my card and notified ABSA. The treatment I received from ABSA was shocking to say the least. Not only did they allow the ********** transactions to go through anyway (leaving me to foot the bill) but the person dealing with my case was never heard from again (Lebogang Mashiane) after promising me feedback by today.I guess I can no longer trust ABSA with my money and will definitely be closing all my accounts with them (after being a client for more than 30 years).