Bad service it's been a month now and still have not received our money

This is the worst bank l have ever used. Customer satisfaction has been the worst. We have been to three branches of Absa bank and received three different stories of the same issue. Still no success. We opened a club account and when time to withdraw our money came they started telling us that there were no signing powers put in place. They are now saying we have to wait for two months for them to monitor our account before we withdraw our money. Why should it be like this yet all the members who are part of the club are present at the bank with all their details. When we were opening the account no one told us about all these stories you are now telling us. Why don't you explain to the customer every information and make it simple for them to use the account. Only when it's time to withdraw draw your money they start telling stories of what was done and not done. They are still busy with their process .However all the documents and information they required has been submitted. They have poor internal control that are a pain to customers. I give up on Absa.