Bad service/incompetence

<p>My husband and I went to Absa Saveways branch in witbank on 21 January 2017 in order to withdraw money from our home loan flexi reserve and transfer it to my absa bank account.</p> <p>We patiently waited in a queue and completed all paperwork for the withdrawal and we were told we will get the money after 2 working days, today it's 5 days later still no money in my account.</p> <p>when I called the call centre I was told there was no withdrawal processed from the flexi reserve!! So we went through all that trouble for nothing??!! We are now behind with our plans to fix the house because of Absa 's incompetence! </p>