Bad Service in applying for a loan account

I app**** for a loan online on Thursday 5/07/2018 at 9am I uploaded my documents online on the portal provided, i phoned on Friday and was told a would have a feedback by end of business day and that it takes 1-2 working days On Saterday i was phoned and told that i need to sent docs, i sended them this morning 9/7/2018, i phoned later to follow up and was told i only sended today and it takes 1-3 working days. I told them i have uploaded the documents aswell and the lady told me if i upload they do not get them it needs to be emailed. Okey so why do you have the portal and why each time i phone the process is a day longer. They sended a email to Jerry with the documents and to contact me back. No one phoned. I do not know what i am approved for did not get a quote nothing.

If this is how you work with client wanting to join you i really do not know if i want to go forth. I have vehicle finance with you aswell and that was not such trouble, i got a answer in a few hours. Please can i get feedback