CM
Carol M
1 reviews | Active since Nov 2021
09 Feb 2025, 20:15
Bad service from seabelo
I just called *** now about about transaction on my account tell me now why did I have to speak to one of they rude consultant by the name of Seabelo. Seabelo was less interested in what I was saying and I even ask him why he not asking for my information so that he can look into my account cos all he did was speculate about while he can look in to it. Am so mad with that call cos I felt like he was making me a favor instead of providing me with a service. People like Seabelo they the resoan why I will never move my main account to absa..and from here I want to closed that account cos I can't deal with that service... Shame on you absa
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Replies (2)
Absa's replyOfficial
10 Feb 2025, 12:16Dear Carol, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply10 Feb 2025, 12:16
Official
Dear Carol, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***3. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's replyOfficial
10 Feb 2025, 12:47Dear Carol, We value your concerns and request you provide us with the call details for we to trace the call recording. The date of the call, the number you called Absa from(your number), the time of the call. Also, briefly tell us how you would have liked for Seabelo to assist you. What was your query about? Looking forward to hearing from you soon.
Best regards,
Absa's reply10 Feb 2025, 12:47
Official
Dear Carol, We value your concerns and request you provide us with the call details for we to trace the call recording. The date of the call, the number you called Absa from(your number), the time of the call. Also, briefly tell us how you would have liked for Seabelo to assist you. What was your query about? Looking forward to hearing from you soon.
Best regards,