Bad service from Riana Meiring

Very bad client service from Riana Meiring in the ABSA study loan division. She requested proof of registration, and no matter how I explained to her UNISA didn't send me anything, she even tried to convince me her daughter studies there and UNISA always sends information. I don't know what UNISA she deals with, but UNISA in general does not do very well on administration. The more I tried to tell her that the more she tries to convince me UNISA did mail it to me or sent it in the mail. I told her I can send her my exam timetable or results, her answer the exam is not proof that you registered...Definitely not someone who tries to help you...