PT
Phindi T

1 reviews | Active since Feb 2019

21 Sept 2020, 12:36

Bad service from maurine at absa mall at carnival

The service i got at absa mall at carnival today from moureen was disgusting.... That teller knows how to belittle customers.... I came to the bank to do multiple deposits and the amouts wer different... I had a deposit that was less than five thousands and others wer more than ten thousands... As i got to her she told me wont be able to assist me i should go back to the line outside and use the atms for one deposit i had for 1000 as the bank only take only 5000... Like im doing multiple deposit and i cant be doing ups and downs while the teller are there to do assist... She just called the manager without hearing me out that i have multiple deposit to do luckily the manager managed to tell her lazy ass to do her job... She didnt even have her name tag on her t shirt and wen i ask her name shes asking what am i going to do with her name oh well maurine needs more training for customer service and she needs to adjust her stinking attitude...

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Replies (1)
Absa
Absa's reply21 Sept 2020, 15:31
Official
Dear Phindi,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***4. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd