Bad service from Kgotsofatso Daniel Sekano 🤬😡

I have a vehicle finance account no: ***0 with absa that I started to pay in March 2022 my initial initial installment was R5733.32, then R171.12 was added on my account for extended cover. An absa agent explained the benefits to me which she said " if it happens you are involved in an accident and your main insurance rejects your claim absa will repair the vehicle for you so that your vehicle is kept nice, neat and in showroom condition ", the agent continued and said if your car is written off or ****** absa will pay the remaining debt of your account. I took the cover.

I knew I was gonna pay R5 904,44 towards my vehicle finance. 28 March I was debited R6 516,39. I called in and asked why is my installment higher than what I anticipated, they told me that credit life insurance was added on my account. I asked what does it cover me for because this was added without my knowledge, an absa agent explained to me the benefits. The benefits are, it covers me in case of death and retrenchment it will pay the full credit I have with absa AVAF.

I called in asked for policy documents and nothing happened. I called extended cover to register a claim, they told me that they only cover me if my car is ****** or written off. When I told them about what the agent told me the agent told there's nothing she can do they will only pay if my insurance has paid. I called again to ask what are these policies covering me for or what are the benefits of paying them since my claim was rejected and asked for policy documents. I was told extended only covers me if my vehicle is written off or ******. The credit life insurance covers me for death and retrenchment and I was covered for 1 million. I asked the agent (Mashilo) why is my credit cover 1million but my credit is half of that. He help me through the process of getting the policy documents for the extended cover and I finally got the policy documents.

28 June 2022 R5 735.09 was debited. I called in to ask what was the discount for and I was told two policies were cancelled. I wanted to find out who authorized my policies to be cancelled but was send pillar to post. I laid a complaint. My complaint was : No 1. Why am I covered for 1million but credit is less than six hundred thousand Rands ( R600 000,00 ) No 2. Why claim was not honored. No 3. Who or why my policy's where cancelled. My case C-***0 was assigned to Kgotsofatso Daniel Sekano who only wanted to close the case without resolving the matter. The first communication made was my policy's were cancelled and he will closing the case.

I've asked for an investigation but he never did it. 28 July 2022 R5 735,09 was debited. I got communication from Daniel Sekano after I complained to him that my policy's will be reinstated. I thought he will explain to how will that happen he just sent me a communication that says the case has been closed. When I asked about the rejected claim he said I should contact the ombudsman.

03 August 2022 I get a call from absa AVAF saying that I'm in arrears R1518,12 and this will affect my credit score. I'm very ****ed with how Kgotsofatso Daniel Sekano handled my case. Firstly how do I proceed to pay a policy that rejected my claim. Secondly he instructed them to reinstate credit life without finding out why am covered for 1million while my credit is half of that. Why are these policies reinstated without my consent?

I'm very frustrated with regards to this matter!!!