NS
Nicolla S

1 reviews | Active since Jun 2018

12 Feb 2021, 18:13

BAD SERVICE FROM BUSINESS ACC CONSULTANTS

I have been trying to open a business account since first week of jan as I went to the mall of Africa branch and I was turned away . They took my numbers and said would call me when consultants come back and they never did . Opted to apply for one online and a consultant called me 2weeks later assisting me and told me to reapply . A further two weeks passed had to email absa consultants asking them to help me and one lady then called about two weeks ago (end of January ) assisting me and told me a consultant would call me the next Monday and never did till today . It’s almost another 2 weeks I have been sending countless emails and no consultant has called me . I’m opening a business account so I can generate an income and absa business bank consultants are being very *********** . I’m very disappointed with their service !

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Replies (1)
Absa
Absa's reply15 Feb 2021, 09:05
Official
Dear Nicolla Shezi  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***4  Kind regards, Rezona Louw Group Customer Care