bad service from ABSA vaf department

Hi,

I would just like to complain and make aware of the disgusting service I have received from ABSA vehicle finance department.

When I bought a vehicle I advised them that I would like my debit order to go off on the last day of the month as I only get paid on the last day of the month. Recently they have been debiting my account on the 30th (even though there are 31 days on some months) which ends up putting my account in the minus balance. I have asked them on numerous occasions to change the debit order to the 1st of the month but the people I have spoken to are telling me it is not possible. At the end of the day a debit order date change should be something simple as you are just moving the date by one day to avoid giving me a bad credit record yet this is being refused.

I would advise everyone reading this that if you are considering purchasing a vehicle you should really remove ABSA from your list of finance as you will just be signing up for pathetic service. I am in the process of contacting other financial institutions as I can’t continue like this with a so called professional financial service provider.