Bad service from Absa trust Mamelodi petroleum street

<p>I am lodging a complaint on behalf of my 3 year old son, my partner ( father of the minor) passed on last year October. His will was handled by Absa bank in mamelodi petroleum street by Goerge Gates and his assistant Lzille Zetsman. Very rude and impatient employees who promised me that my 3 year old will get maintenance from the estate as of May, I have emails that confirm that the minor will inherit everything from the father's estate, Goerge confirmed that he concluded with management, till this date I haven't received any payment from my late partners estate. After numerous calls and emails from myself I never got proper feedback, I was only advised that my payment is ready but Absa is having system issues hence the delay, that was in May. I took it upon myself to give them a call on Friday 20th July 2017, Goerge Gates advised me that I should stop calling them as the matter has been referred to their Lawyers, I asked for an explanation but he was so annoyed and impatient, he then gave the phone to his assistant who was also rude and annoyed by my call, she just said she'll forward me an email so I can contact the lawyers. Please assist me with a resolution to this matter, I also demand an apology from both employees for not treating me fairly. They've been handling the estate from last year clearly they should have reasons why the matter was outsourced. Why was I given false hope that I'll be paid soon? Please help</p>