BAD SERVICE FROM ABSA RELATIONSHIP BANKING PERSON

Service at this bank seems to be getting worse by the day!!! I have now been waiting for over a month for a reply to my email regarding Restrictive Control put on my business account. I have sent all the required documentation and have not heard anything from Nassima Hoosen - who I have been dealing with. I am unable to call her as the phone number on her email signature is incorrect and I have informed her of this. I am very unhappy with this service. Even when I go into the local branch all they can do is try and call her - which again she is not available!!!! I am seriously considering closing all my accounts at ABSA and transferring them to a bank that responds to clients and has a good service record - which ABSA seems to have lost.